Please allow 1-2 business days for your return to be processed once it reaches our warehouse. A confirmation email will be sent once your refund has been issued. Refunds should reflect on your original method of payment within 2-3 days.
You have 30 days from the day you received your order to make a return/exchange. Please see the link attached for our return/exchange policy.
For all returns or exchanges please follow the link below for detailed instructions.
We ship within the EU and also to Russia, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Reunion, Romania, Spain, Sweden, Switzerland, Turkey, Ukraine & the United Kingdom.
Orders typically ship within 1 business day. Please take in mind that orders placed on a weekend or holiday will ship next business day.
Once your order has shipped, you will receive a tracking number via email. You can always check your order status through your account on our website.
We recommend to contact our customer service team as soon as possible to make any changes. If your order has already shipped, we will not be able to update your address.
If you have a missing, lost, stolen or damaged package, please contact the shipping carrier first to attempt to resolve the issue. If you cannot resolve it with them, please reach out to our customer service team.
The following are acceptable forms of payment: Visa, MasterCard, American Express, Discover, PayPal, Gift Cards.
Once you have placed your order, a confirmation email will be sent to your inbox. To check the current status of your order or order history, log into your Born Primitive Account. You can also email firstname.lastname@example.org for further assistance.
We are sorry to hear you changed your mind! You may cancel your order at any time by contacting our customer service team if it has not yet shipped. If your order has already shipped, we will not be able to cancel your order. Our email is email@example.com and you can also reach us through Instagram DMs at the handle @bornprimitive.eu
We recommend to contact our Customer Service team as soon as possible to update your order. If your order has already shipped, we will not be able to make any changes. Our email is firstname.lastname@example.org and you can also reach us through Instagram DMs at the handle @bornprimitive.eu
If an item is missing or you received an incorrect item, please contact our customer service team for further assistance. Our email is email@example.com and you can also reach us through Instagram DMs at the handle @bornprimitive.eu
Sign up for restock notifications by clicking on the item and size you’d like. Once you click on your size a pop up page should come up and ask for your email. You will receive an email notification once the item is back in stock. You can also sign up for our Newsletter as we send out emails when items are re-stocked!
Yes, we offer a discount for military members within any of the countries we ship to. Please email firstname.lastname@example.org with your military photo ID and we can validate you then issue you your discount!
Only one promo code is allowed to be used at a time.
We are not able to add items to your order once it's been placed. We recommend to place a separate order or cancel your previous order and place a new one with all the items desired.
Please refer to our site chart by clicking here. If you have a unique size and need further assistance, you can always contact our customer service team:)
We recommend to wash our products in cool water with like colors and hang to dry for longevity. Any product not washed in this manner will not be warrantied.
Shorts with 3.5" Inseam:
Double Take, Renewed Vigor, New Heights, Rise & Grind, Free Flow
Shorts with a 5" Inseam:
Cool Run Shorts
Shorts with an 8" Inseam:
All of our sports bras come with pad inserts. If you would like to order pads, email our customer service team and we will include extra pads with your order.
The following are our recommendations: