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- Custom Apparel
Refunds will be issued once your return reaches our warehouse. Please allow 1-2 business days for your return to be processed by our team. Refunds should reflect on your original method of payment within 2-5 days.
You have 30 days from the day you received your order to make a return/exchange. Please see the link attached for our return/exchange policy.
For all returns or exchanges please follow the link below for detailed instructions.
Unfortunately, at this time, our return portal does not allow multiple orders to be combined into one and shipped back to us for a return or exchange.
If our customers do have multiple orders that they would like to send back, we recommend they obtain a shipping label from USPS, UPS or Fedex directly.
If proceeding with this option, please:
1) Include a note in the box detailing what order number corresponds with what product.
2) Include whether you would like store credit in the form of an e-gift card or a refund to the original payment method.
ATTN: Born Primitive
2545 Squadron Court Unit 104 Virginia Beach, VA 23453
Packages received without proper order identification may result in longer than estimated processing times.
We recommend shipping with insurance, receiving shipment tracking, and keeping your shipping receipts until your return is processed. Born Primitive is not responsible for missing, damaged, or packages lost in transit when obtaining your own shipping label.
We hope that you enjoyed the Event.
We are terribly sorry you aren’t enjoying the product you purchased as much as we had hoped. Unfortunately, at this time we do not accept returns or exchanges for products purchased at an event.
Any returns on orders purchased with a gift card and alternate form of payment will receive reimbursement back on the applicable gift card first
All items marked as Final Sale are not eligible for returns or exchanges
We ship within the EU and also to Russia, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Reunion, Romania, Spain, Sweden, Switzerland, Turkey, Ukraine & the United Kingdom.
France, Belgium, Germany, The Netherlands, Italy & Spain: 2-3 Business Days
Russia, Hungary, Ukraine & Great Britain: 4-5 Business Days
Greece, Switzerland, Ireland & Malta: 7-9 Business Days
Orders typically ship within 1 business day. Please take in mind that orders placed on a weekend or holiday will ship next business day.
Once your order has shipped, you will receive a tracking number via email. You can always check your order status through your account on our website.
We recommend to contact our customer service team as soon as possible to make any changes. If your order has already shipped, we will not be able to update your address.
All international orders may be subject to import duties and taxes. As much as we love all of our customers, we cannot control and are not responsible for any duties/taxes applied to your package. Please note that you will be responsible for paying additional charges for customs. Customs policies vary from country to country; therefore, we recommend to contact your local customs office for further information.
If you have a missing, lost, stolen or damaged package, please contact the shipping carrier first to attempt to resolve the issue. If you cannot resolve it with them, please reach out to our customer service team.
The following are acceptable forms of payment: Visa, MasterCard, American Express, Discover, PayPal, Gift Cards.
Once you have placed your order, a confirmation email will be sent to your inbox. To check the current status of your order or order history, log into your Born Primitive Account. You can also email firstname.lastname@example.org for further assistance.
We are sorry to hear you changed your mind! As long as your order has not shipped, you may contact our customer service team at email@example.com or you can also reach us through Instagram DMs at the handle @bornprimitive.eu to see if we are able to cancel your order. If your order has already shipped, we will not be able to cancel your order.
Sign up for restock notifications by clicking on the item and size you’d like. Once you click on your size a pop up page should come up and ask for your email. You will receive an email notification once the item is back in stock.
Sign up for ourNewsletter to automatically be notified when our best sellers come back in stock.
Yes, we offer a 15% discount for military members within any of the countries we ship to. Please email firstname.lastname@example.org with your military photo ID and we can validate you then issue you your discount.
Coupon/Discount codes cannot be used during site-wide sales. Additionally, only one promo code is allowed to be used at a time.
Unfortunately, we are not able to add or change items to orders once they have been placed. If your order has not shipped we recommend you contact our Customer Service team as soon as possible for further assistance at email@example.com.
Please refer to our size chart by clicking here. If you have additional questions please feel free to contact our customer service team at firstname.lastname@example.org.
We recommend to wash our products in cool water with like colors and hang to dry for longevity. Any product not washed in this manner will not be warrantied.
Shorts with 3.5" Inseam:
Double Take, Renewed Vigor, New Heights, Rise & Grind, Free Flow
Shorts with a 5" Inseam:
Cool Run Shorts
Shorts with an 8" Inseam:
All of our sports bras come with pad inserts. If you would like to order pads, email our customer service team and we will include extra pads with your order.